We are a Brisbane based company that service all of South-East Queensland, but in order to remain profitable we do have some fees and minimum service duration in place. Regions are based on the location of your party's Local Government Area.
Should you change the location of your event after you have booked to a location where a travel fee would usually be incurred, we reserve the right to invoice you for these additional travel fees. If you are changing to a closer area, you are entitled to a refund of the difference minus a 5% administration charge.
Parking fees may apply to certain bookings where no reasonable free parking is available for our entertainers. We ask that you notify The Mascoteers AU if any additional parking costs are going to be incurred prior to your event so we can invoice you for this additional parking fee. The Mascoteers AU reserves the right to invoice you for this fee after your booking if we were not made aware of this prior to the day or if no nearby free parking was available to our entertainer on the day.
We may be able to service areas outside of South-East Queensland upon consultation. Interstate and International travel are currently suspended.
Holiday & After Hours
The Mascoteers AU works with a small team of dedicated performers. Based on demand and availability, surcharges have been applied to certain times and dates.
Early Mornings & Evenings
An event beginning before 8:00am, or an event finishing after 5:00PM will incur a flat $25.00 fee per performer booked on the event.
A Public Holiday surcharge of 15% applies to bookings for the following dates in 2022 that are booked after our Early Bird cut-offs period. The Early Bird cut-off is 2 month before the event for the following dates.
3rd of January - New Year Holiday
26th of January - Australia Day
15th of April - Good Friday
18th of April - Easter Monday
25th of April - ANZAC Day
2nd of May - Labour Day
10th of August - Ekka Wednesday
3rd of October - Queen's Birthday
A Public Holiday surcharge of 25% applies to bookings for the following dates in 2022 that are booked after our Early Bird cut-offs period. The Early Bird cut-off is 2 months before the event for the following dates.
1st of January - New Year's Day
16th of April - Day following Good Friday
17th of April - Easter Sunday
The following Christmas period dates are bookable by consultation only and may attract a higher package fee.
24th of December - Christmas Eve
25th of December - Christmas Day
26th of December - Boxing Day
27th of December - Christmas Holiday